Please provide us with your current contract end date. We will contact you when you are due to renew and offer you a range of options.
You could make changes and become more energy efficient. Look at the Saving Energy section of our website or call us and ask about the benefits of advice from one of our Energy Consultants which could help you start saving money today.
Your account manager is providing you with updates about the progress of your contracts. These are important messages about your contract. If you would rather hear from us by phone or email, please let us know by contacting your account manager.
Please check if your bill has been produced using an estimated reading. If this is the case, you can send your supplier a correct reading so they produce a more accurate bill in the future.
If you’d prefer, speak to someone in our Billing Team, please click the link.
You'll be able to tell which type of meter you have by checking the number of digits that make up your meter reading. Imperial meters will have 4 digit readings (not counting numbers in red or after the decimal point) and are measured in units of 100 cubic feet or 'hcf'. Metric meters will have 5 or 6 digit readings (again, not including numbers in red or after the decimal point) and are measured in cubic metres or 'm3'.
Smart meters work in the same way as a normal gas or electricity meter – they're just “smarter”. A smart meter will communicate with your energy supplier so you get accurate bills. Smart meters communicate using GPRS technology – the same kind of technology that mobile phones use.
It’s shown on your meter and also appears on the back of your bill. It’s sometimes referred to as the meter ID number or MPAN for electricity and MPRN for gas.
Meter serial numbers identify your meter so we can charge you correctly for your energy use. If the meter serial number on your meter doesn’t match the number on your bill, you may not be paying the correct amount for your energy supply.