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End of 2023 Round Up

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Hello, welcome to your end of year round up…

As we approach the end of this remarkable year, we wanted to take a moment to express our gratitude for your continued trust and partnership with Nationwide Energy. 2023 has been a year of tremendous growth and success, and we’re thrilled to share some highlights of our collective achievements:

  • We visited 764 new business owners & successfully arranged their utility agreements.
  • 1,032 existing customers renewed some or all their energy contracts.
  • Our team collectively drove 320,040 miles to visit new & existing customers.
  • Over 160 business owners enjoy, faster and better serviced broadband through Daisy – the #1 independent supplier of business telecoms in the UK.

Message From Our Operations Director…

The graph below highlights how much the commodity costs of electricity and gas have fallen over 2023. It’s also the case that prices are around 15% of where they were at the height of the energy crisis in August 2022.nationwide energy

It’s unfortunate that our customers, like other businesses, didn’t see these great reductions reflected in the contractual offers they received from suppliers, who were slow to pass on savings.

Hospitality businesses continue to suffer from less favourable treatment than other types of businesses. Typically, customers are paying double what they were pre-pandemic.

Unit rates are not the only issue and many customers are understandably angry at the rapid rises in standing charges. While there may be specific costs leading to suppliers passing these on, some are making much larger increases than others. Some customers are finding that their S/C has increased by more than £30pd, a minimum increase of over £10,000 a year.

It’s a testament to the resilience of the pub industry that so many businesses continue to grow and prosper. Shrugging off the challenges from the pandemic and the energy crisis and continuing to deliver a great customer experience.

During 2023 Nationwide Energy has continued to support thousands of customers existing and new in navigating the challenges they face with energy, water, telecoms, merchant services and EPOS. As we move into 2024 we continue to invest heavily in staff development and new technology to continue to improve our support and solutions to better meet the needs of our customers.

On behalf of the Nationwide Team I’d like to wish all our customers and partners a happy and successful Christmas & New Year and we looking forward to supporting you in 2024.

Gerry O’Hara
Operations Director

Recent Customer WINS!

ld Ivy House – Mia helped a customer by raising a complaint to the supplier and Ombudsman as the customer had been unfairly charged on out of contract rates. The customer had a balance of £23K however, this was reduced by nearly £8K following the complaint.

Gun Inn – Kay saved the customer £30K after going to the Ombudsman, resulting in back billing rules to wipe off the balance.

West End Bar – Scottish Power have agreed to wipe a balance of £15K for the customer as they took over the supply incorrectly. Nicole successfully raised this complaint on behalf of the customer.

Taking Hospitality Broadband To The Next Level in 2024

hospitality broadband

This month, our Sales Manager James Willis had the pleasure of meeting with Daisy Account Manager, John Bargh, to discuss strategies aimed at taking our services to new heights in 2024.

The meeting was incredibly fruitful, filled with collaborative discussions on how we can enhance the overall experience for you, our valued customer.

Have you heard of Daisy? Daisy Communications is business broadband that can take your business up a notch. A large number of elements in your business run off broadband, such as CCTV, Merchant Services, EPOS & Streaming Services – to name a few.

Get in touch for a quote, and let’s kick of 2024 with a bang.

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Finishing The Year On A High

The downward trend on gas & electricity costs continues.

Mild weather, strong gas supplies and renewable generation all point to a positive demand situation. The only evident risk on the horizon is the decision by BP and other shipping companies to re-route gas and oil cargoes away from the Red Sea & Suez canal – most probably round Southern Africa due to increased attacks by Yemen based Houthi rebels. This journey typically adds over 3,000 miles and about 10 days to journey’s rather than going through the Suez canal.

Any businesses who have contracts renewing in the next 5 – 6 months and who have delayed deciding are advised to take advice as a matter of urgency on their options, waiting until close to your contract end date runs the risk of agreeing a new contract on unexpectedly higher rates.

Nationwide Energy’s field consultants and renewals advisors can provide energy advice, a market review, and updates on available prices.

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nationwide energy christmas times

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