What our customers say about us:
I’ve always been happy with the service from Nationwide in sorting out my contracts. The service that I received from Lucie and her colleagues this year has been a huge help, saving me thousands of pounds and lots of time and worry. I’d recommend them to everyone.
"I’ve been the tenant at the Burnett Arms, for many years and have used Nationwide Energy since 2013.
In October 2015 my then electricity supplier, Npower, fitted a smart meter. However, although the meter produced accurate readings, they ignored them, and I was receiving estimates which were much lower than my actual consumption.
Before the rebill was done I was being billed various amounts throughout these months before Npower had noticed their problems.
In August 2016 Npower realised their error and rebilled my account, I received a bill advising me that I had an outstanding balance of £35,850.12 which they then reduced to £21,016.58.
I couldn’t understand how my accounts had got into such a state and why Npower had taken so long to realise their error. They just sent this huge bill without any warning and without any thought about my ability to pay it. Because of the errors, Npower took £7534.35 off as a goodwill gesture, leaving a balance of £13482.58.
I’ve used Nationwide Energy to sort my energy since I took over the pub and I contacted them to see what they could do. Lucie from their Billing team dealt with me throughout.
Lucie obtained all the readings from Npower and calculated that they had billed it correctly, she also took the time to explain clearly what had happened. Lucie then negotiated with them on my behalf and after a lot of effort, Npower agreed to deduct another 33% from the bill leaving me with £8988.38 to pay, which was affordable.
Whilst all this was going on, Nationwide were able to move my energy supplies from Npower, which meant they couldn’t disconnect me if we couldn’t get an agreement on this.
Lucie was great, she kept me informed all the way along and it was a great help to have someone who keeps me updated. She certainly negotiated hard with Npower and got a great result. I doubt that I would have got anything like as good an outcome let alone all the time that I would have spent going around in circles with Npower.
I’ve always been happy with the service from Nationwide in sorting out my contracts. The service that I received from Lucie and her colleagues this year has been a huge help, saving me thousands of pounds and lots of time and worry. I’d recommend them to everyone."
Burnett Arms, Inverurie, Aberdeenshire
They allow me to save on energy costs and the time I may otherwise have to spend in dealing with it. I would happily recommend Nationwide Energy to other businesses.
“As the Finance Director of a multi-site pub company I value Nationwide Energy’s support in managing energy contracts and costs in our portfolio of pubs. Electricity and gas are inevitable costs for any business and by their nature only attract attention when there is a problem.
All energy brokers offer savings as an essential element of their business. Nationwide’s USP is the simplicity and responsiveness of their service. They appreciate the pressures on businesses and don’t needlessly take up time. I can contact my account manager, Emma, and the necessary action is taken with the minimum of involvement for me.
They allow me to save on energy costs and the time I may otherwise have to spend in dealing with it. I would happily recommend Nationwide Energy to other businesses.”
Robb Harris, Finance Director
The Committee was extremely pleased with Nationwide Energy and can with confidence fully recommend this company.
"It has been a real pleasure to deal with a company who put us as a customer in the forefront of importance from our first telephone conversation when we arranged for the initial interview to the last when we settled our final account. They always rang back when promised never left standing 'out in the cold' waiting for a reply, together with the terms they have offered for the supply of our energy requirements.
The engineer James who carried out the installation was extremely obliging nothing was too much trouble for him.
The Committee was extremely pleased with Nationwide Energy and can with confidence fully recommend this company."
Usk Conservative Club
Nationwide kept me fully informed with regular updates of their progress. I could not have resolved this problem without their help.
"In August 2008 I was sent a backdated electricity bill for £35,210.96p backdated over 43 months. Nationwide was recommended to me by St Austell Brewery Co.
The original bill I received for £35,210.96p was produced when it was established that the bills had been raised to the wrong meter registers, despite regular readings and payments being made.
A full investigation and a breakdown were carried out into the account to establish a resolution on my behalf. This included looking at industry regulations to resolve the issues and liaising with the supplier to negotiate and resolve and reach a full conclusion on the account on my behalf.
A conclusion was agreed with the supplier and the account was re-billed which left the account with a credit balance of £334.41p.
During negotiations, Nationwide kept me fully informed with regular updates of their progress. I could not have resolved this problem without their help."
Wellington Hotel, Penzance, Cornwall
This service is something I will definitely be using in the future to help support my customers.
"Emma, on behalf of Nationwide, has done quite a few comparisons for my customers over the last few months, of which quite a few were last minute on the customers part, needing an urgent quotation because of their contracts running out.
Emma has worked efficiently, quickly and has been great with my customers, offering competitive comparisons for them in a timely manner.
This service is something I will definitely be using in the future to help support my customers. Top work! Thanks, Emma and Nationwide."
James Yeardon, Business Development Manager
I’m really glad I used Nationwide Energy to organise my energy contracts, it’s literally saved me thousands.
"On moving into the pub, I moved my gas supply from British Gas to Npower. Unfortunately, this wasn’t as smooth as I’d hoped and British Gas objected to my supply leaving which put me on out of contract rates for approximately 3.5 months. Kay from Nationwide Energy worked with British Gas and Npower to find who was at fault, she found that both suppliers had made errors which delayed the transfer of supply. Due to initial denials from both suppliers, complaints were raised on my behalf with one resulting in a complaint to the Ombudsman which we won.
I have received nearly £2,200.00 in credits for my bills due to the work which Nationwide Energy did on my behalf. This hasn’t been a quick process but the results have been great. With running my own business I don’t think I’d have had the time to go through the whole process including taking my case to the Ombudsman. Kay was great she kept me updated and didn’t allow British Gas and Npower to fob me off.
I’m really glad I used Nationwide Energy to organise my energy contracts, it’s literally saved me thousands. I’ve also chosen to use their services for my second pub, The Swan."
The Black Horse
Nationwide Energy not only organises my energy contracts but provide additional services to assist when other problems arise and in this instance has allowed me to spend time focusing on my business rather than going back and forth with suppliers and causing unnecessary stress.
"After agreeing to transfer from Scottish Power to Utilita at the beginning of last year it came to light that the change hadn’t gone as expected. Mia from Nationwide Energy worked with both suppliers to rectify these issues, she found that both suppliers had made errors regarding the change of supplier readings which had caused an exceptionally large outstanding balance with my new supplier, Utilita, that was continuing to increase as the months went on.
Due to this error, a read dispute was raised and the account rebilled which has given me a reduction of around £34,000 with Utilita. While this hasn’t been an easy or quick fix, Mia was great and kept me updated throughout this process and worked to provide a resolution we are happy with.
Nationwide Energy not only organises my energy contracts but provide additional services to assist when other problems arise and in this instance has allowed me to spend time focusing on my business rather than going back and forth with suppliers and causing unnecessary stress. In the end, this resulted in us not being chased for an incorrect balance and our account is now finally in order, I am glad we used them."