I had been fighting with Scottish Power regarding the electricity supply at my pub, The West End Bar, for over a year. By mistake, a neighbouring business entered a contract with Scottish Power under my supply number. This moved me away from my current supplier (SSE) and stopped me from being able to agree a contract elsewhere.

Mark, my local consultant from Nationwide Energy Consultants, had helped me agree a new gas contract and I told him about the problems I was having with my electricity. He said they could help, and Nicole from their Billing Team dealt with my query. After investigation, Nicole spoke with the Scottish Power Complaints Team and explained that the supply was taken over by mistake.

Due to the supply being moved over, a contract I had agreed was cancelled and I was being charged higher rates with Scottish Power. As an outcome to the complaint, Nicole asked Scottish Power to implement the rates that I had agreed if I wasn’t locked in with Scottish Power. She persuaded Scottish Power to take responsibility for the delays that they have caused in getting this resolved. In turn, they agreed to wipe the balance owing for the period I was supplied by them. This has meant a total saving of £11,180.40.

I’m delighted with the outcome, saving over £11,000 is a massive boost to my business. I wouldn’t have got this result without the assistance of Nationwide Energy, who didn’t charge me anything for all their help in resolving this. I can’t thank Mark and Nicole enough for their support and expertise. I would strongly recommend Nationwide Energy to other hospitality businesses.