Services · Broadband & telecoms
Bookings, card payments, tills and guest Wi-Fi all depend on your connection. Compare broadband and phone contracts around the way your venue works, with availability checked at your address.
A pub taking payments while guests use Wi-Fi has different demands from a hotel with bedrooms, events and office systems. We help turn those requirements into a brief for providers.
NEC compares packages, arranges the contract and follows up with the provider through installation. The provider confirms the technical solution, equipment and engineer work; we agree what is included before you commit.
Share your address, current package, contract date and the problems or changes you want to address.
We discuss provider availability, cost and service terms against your requirements, including any installation or equipment charges.
Agree the contract and provider's installation plan. We follow up on progress and help raise outstanding questions before the service goes live.
Compare monthly charges, installation, equipment, minimum term and any price changes or exit charges.
Check support hours and contractual repair commitments. A low monthly price may come with a different level of support.
Confirm whether a survey, access points and guest network setup are included or need separate work.
Ask what can keep essential systems connected during an outage, where available, and which systems the backup supports.
It depends on what runs at the same time: booking systems, tills, card payments, guest devices, video calls and uploads. Tell us your busiest periods and any planned changes. We can compare the services available at your address against those needs, including upload speed and the provider's service commitments.
Not necessarily. Broadband brings the connection into the building; Wi-Fi equipment distributes it around your venue. Thick walls, coverage gaps and equipment can still cause problems. Tell us where the problem occurs so the provider can confirm whether the connection, a Wi-Fi survey or separate equipment work is needed and what it costs.
Include the numbers and phone services you need to retain in your brief. Ask the new provider to confirm number transfer arrangements, any equipment changes and the changeover date before cancelling an existing service. Flag alarms or other devices that use the phone line too.
Digital phones rely on powered equipment and a broadband connection. Discuss battery backup, mobile coverage and alternative ways to make calls with your provider, including emergency calls. Any backup option must be checked for your premises and the services it needs to support.
For independent guidance, see Ofcom's advice on choosing a business phone or broadband service and digital landlines.
Share your venue, current service and priorities. We will discuss available options and the information needed for a comparison.
