Owner and Data Controller
Nationwide Energy Consultants Ltd.
19 Ptarmigan Close
Attleborough Fields Industrial Estate
Nuneaton, CV11 6RX
Owner contact email: firstname.lastname@example.org
The type of personal information we collect
Nationwide Energy Consultants Utilities Ltd (NEC) are a broker of electricity, gas, water, merchant services and telecoms supply for businesses. We provide competitive contract pricing and assist our clients in the set-up or transfer of utility supply.
The data we collect to fulfil these services is almost entirely from business or non-personal individuals and will be processed for business purposes as a data processor. However, as we target the SME market a high proportion of the data we collect, and process will be from Sole Traders or Partnerships, so we recognise our commitment to these clients under personal data regulations
The personal information which we use will be taken when:
- you enquire to use our services through contact with our staff or from one of our referring partners,
- you contact us or use our website,
- you are a recipient of our services and information,
- you enquire, apply to join or work for NEC
We may collect the following types of information:
- your name, business names and address, contact telephone number(s) and email address. For verification purposes we may also collect your date of birth
- information required to provide you with a service (eg. details of your existing utility supplier, contract expiry dates, meter readings and consumption’s, full electricity MPAN numbers and Gas MPRN details)
- website data including, but not limited to, traffic data, location data, and other communication data.
- details of our services that you have used
- your payment or financial information such as credit or debit card details and bank account details
Mode and place of processing the Data
Methods of processing
NEC takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by NEC. The updated list of these parties may be requested from NEC at any time.
Legal basis of processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting the owner contact email at the top of the page.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
The Data is processed at the Owner’s operating offices.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
The purposes of processing
We collect your personal information:
- to provide you with utility services that you may request from us or as under contracted agreement
- to provide information about goods and services which we feel may be of interest to you
- for our legitimate interests in the relationship we have with you as a business contact or client
- to meet our legal and regulatory obligations as an employer and as a broker of utility services
- for the safeguarding and care of our staff and guests
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies; Usage Data.
WordPress Stats (Automattic Inc.)
WordPress Stats is an analytics service provided by Automattic Inc.
Personal Data processed: Cookies; Usage Data.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please email us if you wish to make a request.
Details About The Right To Object To Processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How To Exercise These Rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
If you wish to exercise any of the rights set out above, please contact us on the contact details provided above.