Customer story · Goats Head
Goats Head: correcting an energy bill
An unexpected energy invoice prompted Goats Head to ask for help. Hayleigh investigated the meter readings and challenged the supplier. Ian Hillman describes the outcome below.
In the customer’s words
We were shocked to receive a large invoice that was significantly higher than expected, which was caused by incorrect meter readings being applied to our account.
Hayleigh raised the issue and took the time to investigate the account, challenge the supplier, and ensure the correct readings were used. Following the dispute, the supplier rebilled the account and £46,509.87 was removed from the balance.
The result was far beyond what we expected. Hayleigh’s expertise, persistence, and attention to detail saved us a substantial amount of money and gave us confidence that our energy account was being properly managed.
We would highly recommend Hayleigh’s services to any business facing unexpected energy bills, incorrect readings, or supplier billing disputes.
This account describes one customer’s experience. Any review of your business will depend on your contracts, usage and circumstances.
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