After agreeing a contract with British Gas I was shocked to then receive a £23,000 bill from Ecotricity, the previous supplier, for about 6 months of electricity use. I contacted Nationwide Energy Consultants for help and Mia was appointed my advisor. After investigation, Mia came back to confirm that Ecotricity had not completed my change of tenancy when they told me they had, leaving me on excessively high out of contract rates ranging from 60-125.50 ppkW.

Mia supported me in composing a complaint to Ecotricity which explained how their error in falsely confirming the change of tenancy had been completed resulted in this large balance of £23,000 being owed. Further, that they weren’t following Ofgem guidelines that deemed contract rates should not be unduly onerous. Within the complaint, Mia had requested for the whole account to be reconciled on lower out of contract rates due to their negligence. After some back and forth, this was investigated and the supplier advised that they would be unable to offer any backdating as the supply had already switched away and that I should contact them to set up an agreement to pay the £23,011.64.

After providing Mia with this outcome, she explained that as the complaint had been ongoing for more than 8 weeks, I could take this to the Ombudsman. She advised that just because the supply had switched away didn’t mean the supplier couldn’t do anything with the rates. Within a day of this being sent to the Ombudsman, the supplier responded back with a proposal. They have now admitted fault and have agreed to honour the backdated rates as requested which has caused me an overall saving of £7,722.31.

I’m delighted with the outcome, saving nearly £8,000 has really helped my business. I wouldn’t have got this result without the assistance of Nationwide Energy and Mia in particular; their support really made the difference.