FAQ

Please provide us with your current contract end date. We will contact you when you are due to renew and offer you a range of options.

You could make changes and become more energy efficient. Look at the Saving Energy section of our website or call us and ask about the benefits of advice from one of our Energy Consultants which could help you start saving money today.

Your account manager is providing you with updates about the progress of your contracts. These are important messages about your contract. If you would rather hear from us by phone or email, please let us know by contacting your account manager.

Please check if your bill has been produced using an estimated reading. If this is the case, you can send your supplier a correct reading so they produce a more accurate bill in the future.

If you’d prefer, speak to someone in our Billing Team, please click the link.

You'll be able to tell which type of meter you have by checking the number of digits that make up your meter reading. Imperial meters will have 4 digit readings (not counting numbers in red or after the decimal point) and are measured in units of 100 cubic feet or 'hcf'. Metric meters will have 5 or 6 digit readings (again, not including numbers in red or after the decimal point) and are measured in cubic metres or 'm3'.

Smart meters work in the same way as a normal gas or electricity meter – they're just “smarter”. A smart meter will communicate with your energy supplier so you get accurate bills. Smart meters communicate using GPRS technology – the same kind of technology that mobile phones use.

It’s shown on your meter and also appears on the back of your bill. It’s sometimes referred to as the meter ID number or MPAN for electricity and MPRN for gas.

Meter serial numbers identify your meter so we can charge you correctly for your energy use. If the meter serial number on your meter doesn’t match the number on your bill, you may not be paying the correct amount for your energy supply.

We use our buying power to negotiate competitive rates with our suppliers. In most cases, you could get a better deal direct if you spent time contacting different suppliers and negotiating to see what their best deal is. In order to get the very best deal, you’d have to constantly monitor energy prices, which would stop you from investing time and energy in your business.

We also make sure the change of supplier goes through and provide ongoing support and advice on all utility-related matters.

This is where our buying power comes in. We look after thousands of businesses across the UK and suppliers want us to send them business. To do this, they have to offer us competitive rates and we add an uplift commission to your unit rate which is paid via the supplier. We negotiate the same commission with each supplier, so the choice of supplier is based on what is best for you, not us.

We ask that you sign a couple of documents for us to act on your behalf, which you can cancel at any time. We ask you to tell us in writing and we’ll stop looking after you.

The number of suppliers fluctuates. There’s a lot more than the “Big 6” -  some suppliers you may be familiar with and some new ones. Any supplier we offer we will ensure has a competitive price and service mix. Unfortunately, there are some suppliers who have a history for treating customers badly and we wouldn’t recommend them.